Part of the Patient & Family Engagement Quickinar Series hosted by Health Services Advisory Group, this 30-minute presentations will address the criteria to meet PFE metrics and will assist your facility in improving your patient and family engagement.

This newsletter from the Joint Commission highlights strategies that health care workers and leaders can take to promote psychosocial well-being, manage stress, and strengthen individual and institutional resilience during times of crisis and recovery.

Low levels of staff engagement are linked with lower-quality patient care, and burnout limits providers’ empathy — a crucial component of effective and person-centered care. This white paper from the Institute for Healthcare Improvement is intended to serve as a guide for health care organization leaders to engage in a participative process to better understand the barriers to joy in work and to work together to create effective strategies to address these issues.

The Triple Aim—enhancing patient experience, improving population health, and reducing costs—is widely accepted as a compass to optimize health system performance. Yet widespread reports of burnout from health care providers threaten this model. This article from the Annals of Family Medicine recommends that the Triple Aim be expanded to Quadruple Aim, adding the goal of improving the work life of health care professionals.