This video provides insight into metrics four and five of the new Centers for Medicare & Medicaid's (CMS) requirements for patient and family engagement for hospitals.

Establishing a partnership with patients and families is imperative to improve patient quality and safety. This series of short presentations from the Health Services Advisory Group will address the criteria to meet the Centers for Medicare & Medicaid's (CMS) metrics for patient and family engagement (PFE), and will assist your facility in training your staff and improving your overall PFE.

This short, 30-minute presentation provided by Health Services Advisory Group for health care providers addresses the criteria to meet Centers for Medicare & Medicaid (CMS) measures and will assist your facility in improving your patient and family engagement (PFE).

Orientation manual from the Agency for Healthcare Research and Quality (AHRQ) for hospital patient and family advisors.

This guide and toolkit, created by Johns Hopkins Medicine in collaboration with the American Medical Association, are intended to help facilitate the recruitment and orientation process for engaging patients and families as advisors in the planning, delivery and evaluation of care.

This handbook from the Agency for Healthcare Research and Quality (AHRQ) provides tools help hospitals develop and implement effective partnerships with patients and family members.

This guide for staff liaisons highlights the value of having patient and family advisors participate in quality improvement projects to ensure that improvements improve safety and respond to the needs of those most affected by the changes.

The Patient and Family Engagement module of the Comprehensive Unit-based Safety Program (CUSP) Toolkit focuses on making sure patients and their family members understand what is happening during the patient's hospital stay, are active participants in the patient's care, and are prepared for discharge.