PROMs are quality measures derived from outcomes reported by patients and are a high priority for the Centers for Medicare & Medicaid Services (CMS) and other organizations. Ensuring that patients and families are engaged as partners in their care can also be an effective way to measure the quality of patient care.

Patient experience encompasses the range of interactions that patients have with the health care system, including their care and communication from health plans, providers, and health care facilities. Understanding patient experience is a key step in moving toward patient-centered care, and the information on this webpage from the Agency for Healthcare Research and Quality can help you get started.