Establishing a partnership with patients and families is imperative to improve patient quality and safety. This series of short presentations from the Health Services Advisory Group will address the criteria to meet the Centers for Medicare & Medicaid's (CMS) metrics for patient and family engagement (PFE), and will assist your facility in training your staff and improving your overall PFE.

Informational book that focuses on motivational interviewing and how to recognize patterns or styles of communication between health care professionals and patients, and then apply them to practice.

The Quick Start Guide from the Agency for Healthcare Research and Quality (AHRQ) provides clinicians and practice staff with five simple steps for implementing teach-back techniques in the office setting so that patients and their families understand what has been communicated to them.

This article in the National Academy of Medicine focuses on the importance of the quality and availability of patient decision aids as a means to reform physician-patient communication.

The Agency for Healthcare Research and Quality's SHARE Approach is a five-step process for shared decision-making that includes comparing the benefits, harms and risks of each option through meaningful patient-provider dialogue.

This handout provides nurses a step-by-step guide on how to teach patients with congestive heart failure to take certain medications.

In this webinar, Teresa Wagner, DrPH, MS, CPH, RD/LD, presented on the need to use teach-back with all patients to confirm understanding of key health information.

In this webinar, Teresa Wagner, DrPH, MS, CPH, RD, LD, defined teach back and its purpose, discussed the key elements of teach back and described how to incorporate it into the clinical setting.

This handout provides nurses a step-by-step guide on how to teach congestive heart failure patients to take certain medications. This document is in Spanish suitable for a Puerto Rican audience.