This timely webinar will address the most common reason among health care professionals for medical errors, which is burnout. We will explore the data around this topic as an outcome measure and how it is a statistically significant predictor of patient harm.

A positive work culture for employees contributes to quality patient care and better outcomes. The SCORE (Safety, Culture, Operational reliability, Resilience/burnout and Engagement) Integrated Survey is an online tool designed to assess your team's culture and engagement, identify strengths and weaknesses, and give actionable steps to drive improvement in your organization.

In this session of the High Reliability Organization (HRO) series, subject-matter experts will share information on how to effectively use your SCORE survey results to build your HRO foundation.

This webinar reviews the survey assessment to better understand the key points to grow an organization’s maturity along this HRO journey. We will outline how qualitative and quantitative data can assist you in better understanding culture, and why it is critical to understand the importance of culture prior to launching improvement initiatives.

In this webinar, we will walk through the complex topic of communications as it relates to high reliability organizations. We will build on previous educational sessions and tie those in with internal transparency, decision-making and engagement.

An overview of the operational framework of a high reliability organization (HRO), including what it means to be an HRO and how that relates to health care organizations.

As one of the main components of the HRO framework, culture refers to an organization’s personal accountability, teamwork and collaboration, and consensus and alignment.

Another component of the HRO framework, knowledge includes an organization’s transparency and data.

An organization’s learning system refers to it ability to learn, improve and implement during the HRO process.

The fourth component of the HRO framework, leadership refers to the skills, activities and behaviors of an organization’s leaders at all levels.