Video Series: Quality Assurance Performance Improvement

There is power in sharing stories. Sharing our stories is how we learn. Quality Improvement (QI) Storyboarding is an organized way of displaying the QI process of a team that is working systematically to resolve a specific problem or improve a given process. Listen to this recording to learn more.

One of the hardest steps in quality improvement is making change actually happen. Listen to this recording to learn about the important role the quality improvement team plays in helping to implement change at your facility. Duration: 20:18

What motivates organizations to adopt new ideas? What are the ways in which they receive new ideas, process the information and potentially go about implementing these new ideas? Listen to this recording to learn more. Duration: 19:04

How can your organization use the data it collects to make better quality decisions? Listen to this recording to learn what your organization should be measuring and how to use the results for quality improvement purposes. Duration: 9:41

Have you ever wondered what a Root Cause Analysis is and whether it would be an appropriate way to evaluate your organization? Listen to this recording to learn more about Root Cause Analysis and several different ways your organization can conduct a Root Cause Analysis.Duration: 13:03

When an organization focuses on developing a just culture, it creates the opportunity for its employees to have a safe environment to report problems and raise concerns over unsafe practices. Listen to this recording to learn how your organization can develop a just culture.Duration: 10:46

How can the Model for Improvement exercise benefit your organization? Listen to this recording to learn how to use this method to evaluate the need for change in your organization.Duration: 12:44

In this session, we will focus on moving beyond one test of change to many tests, and learn how to spread ideas and lessons learned. Duration: 15:25

To reach sustainable improvements, organizations need to accept that human error is present. When organizations recognize human error as part of the quality improvement process, they can begin to find ways to potentially overcome it. Listen to this recording to learn more. Duration: 18:55

View this video recording to learn more about quality measure analysis and improvement. Duration: 17:37

During this webinar recording, Dave Sedgwick, NHA, MBA, with Ensign Services, presents on the topic of leadership in reference to QAPI. Webinar attendees will learn the importance of having leaders who delegate rather than those who 'take on all the monkeys,' or responsibilities and problems. Duration: 55:48

Listen to this recording to learn about strategies and best practices for hiring and retaining staff. Presenters: Melody Malone, PT, CPHQ, MHA with TMF; Valeria Shelby, RN, director of nurses with Rockwall Nursing Center; Jamie Bolton, RN, director of nursing with SPJST Rest Home; Charles Borst, LNFA, CP, CDP, associate executive director with Westminster Manor; and Jessica Ruiz, MSN, RN, NEA-BC, director of nursing services with Westminster Manor. Duration: 49:22

Listen to this recording with nursing home directors and administrators who will discuss the successes and barriers they have experienced using the Plan-Do-Study-Act (PDSA) cycle. Duration: 47:51

Learn about one facility’s review of antipsychotic drug reduction methods and listen to an in-depth discussion determining a Root Cause Analysis (RCA). Moderator: Debi Majo, BSN, RN with TMF Health Quality Institute. Presenters: Chris Behrmann, Administrator of Granite Mesa Health Center; Tabitha Ball, DON, Granite Mesa Health Center; and Melody Malone, PT, CPHQ, MHA with TMF Health Quality Institute. Duration: 52:46

This recording will provide listeners with the ability to define QAPI and quality measures. Listeners will also learn how to verbalize their understanding of the quality measure data and how it relates to QAPI, and they will learn how teamwork and leadership support drives the QAPI process. Moderator: Carla Smith, RN. Presenters: Frank Barber, MBA, MHA, RHIA and Melody Malone, PT, CPHQ, MHA. Duration: 36:04

Listen to this recording to learn more about QAPI and determine your facility's next steps to QAPI plan development. Duration: 48:54